Shipping of products
Orders placed by You on the Platform are typically processed within 2 (two) business days from the date of purchase. The Products ordered will be delivered to You within 2 (two) – 6 (six) business days. At times when we are experiencing high volume of orders, shipments may get delayed by a few days, in which case, You will be intimated by email or telephone call (on the details shared by You at the time of placing Your order/registering on the Platform).
Once Your order is dispatched, You will receive an e-mail or SMS updating You with the details of the time and progress of the delivery. On the date of delivery, the person delivering the Product will reach out to You (on the number shared by You at the time of placing Your order/registering on the Platform) to confirm Your presence to receive the Order.
You are requested to be available on the date of delivery since the Products will either be hand delivered to You or to someone appointed by You to collect the order on Your behalf.
All deliveries sent to residential or commercial spaces require a receipt signature for authentication. We take no responsibility for shipment receipt signed by an alternative person other than the person ordering the Product or someone appointed by You to receive the order at the delivery address. Maximum of 2 (two) attempts will be made on the date of delivery to deliver the Product at the address indicated as the delivery point, at the time of placing the order post which the order will be cancelled, and Refunds will be made as per the terms and conditions.
We do not take responsibility for an incorrect address that was provided at the time of placing the order. In case of an incorrect address, the product will be returned by the rider and refunds will be made.
All claims for damages must be reported to customer service through an email at: india@deoleo.com within 24 (twenty four) hours of order delivery.
As soon as the customer receives the Product, the customer should store it under the storage conditions mentioned on the back of the pack. No replacement or refunds will be done for any quality loss or damages if the Product is not stored in the storage conditions mentioned at the back of the pack.
General return policy
At the event of product/products found to be physically damaged, defective or different from the description on the detail page shall be subject to refund. The customer can raise a complaint and share the supporting unboxing video and receipt or invoice issued at the time of delivery with customer care team to substantiate their claim. But the reporting needs to done within 24 hours of delivery of the order. Email id : india@deoleo.com
Return
Conditions :
Refunds can be requested if the following conditions apply to at least any one of the following
a) Item received is physically damaged;
b) Item received is different from their description on the product detail page; or
Note:
i) Refund will be initiated after due verification by a personnel from the seller.
ii) In case the product is found to be physically damaged, defective or different from the description the refund for the products will be done in the source mode of payment within 10-15 business days.